Last updated: [23rd June, 2025]
Thank you for shopping at Thread and Sole. We take pride in the quality of our products and your satisfaction is important to us.
Returns
We offer a 7-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you can request a return under the following conditions:
Eligibility for Returns:
- Item must be unused, unwashed, and in its original packaging with tags intact.
- Returns will only be accepted for:
- Wrong product delivered
- Size mismatch (only exchange available)
- Damaged or defective items
To initiate a return, please email us at 
altxyz18.com with your order ID and reason for return.
Please note: Returns are not accepted for discounted or sale items unless they are damaged.
Exchanges
We allow size exchanges for apparel if the item is unused and all tags are intact. Please email us within 7 days of receiving your order.
The customer is responsible for the shipping cost of returning the item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days to your original payment method.
Note: Shipping charges (if any) are non-refundable.
Important Notes:
- We reserve the right to refuse a return if the item shows signs of use or damage not caused by us.
- Any product returned without proper request or approval will not be accepted.
- For any concerns, feel free to contact us at altxyz18.com